Please check your spam or junk folder once — sometimes confirmations land there.

Once an order is placed, you will receive:

• An order confirmation email
• A WhatsApp confirmation message

If you’re still unable to find it, you can use the “Chat Support” on our website to track your order or contact support, or reach us at hello@sanctuaryliving.in / WhatsApp +91 9625286896.

We’ll be happy to help.

Yes, changes or cancellations are possible only before the order is shipped.

Once an order has been dispatched, we’re unable to make changes or cancellations.

If you’d like to request a change, please reach out to us as soon as possible via the chat support on our website, or contact us at hello@sanctuaryliving.in or WhatsApp +91 9625286896.

We’ll be happy to help.

We don’t mass-produce or rush our pieces.

Most Sanctuary Living products are crafted and finished in small batches, with careful quality checks before dispatch. Because of this, orders are usually dispatched within 10–14 business days from the date of purchase.

Once dispatched, estimated delivery timelines are:

• Metro cities: 3–4 business days
• Non-metro locations: 5–7 business days
  

Overall, you can expect your order to reach you within 14-20 business days, depending on your location, courier timelines, weather conditions, and public holidays.

If you need your order by a specific date, feel free to reach out to us via chat support or WhatsApp +91 9625286896 before placing your order — we’ll be happy to check availability.

Yes, we do ship internationally.

International shipping charges and delivery timelines vary based on destination.

Please note that international orders are final sale and are not eligible for returns, exchanges, or refunds.

If you’d like help placing an international order, feel free to reach out to us via chat support, hello@sanctuaryliving.in, or WhatsApp +91 9625286896.

Yes, express delivery is available for select pin codes at an additional cost.

Express orders are prioritised for processing and dispatch.

To check availability and charges, please contact us via the chat support on our website, or reach us at hello@sanctuaryliving.in or WhatsApp +91 9625286896 before placing your order.

Once your order is shipped, you’ll receive a tracking link via WhatsApp and email.

If you’re unable to locate the tracking details, you can use the chat support widget on our website to view order status or contact support, and our team will assist you.

You can also reach us at hello@sanctuaryliving.in or WhatsApp +91 9625286896, and our team will be happy to assist.

If the delivery is unsuccessful after a few attempts, due to no response, incorrect address details, or unavailability at the delivery location, the order may be returned to us.

If you’d like the order to be re-dispatched, additional shipping charges may apply.

Our support team will assist you in coordinating the next steps — you can reach us via the chat support on our website, or contact us at hello@sanctuaryliving.in or WhatsApp +91 9625286896.

Yes, you can place an order as a gift.

We offer gift wrapping at an additional charge, along with curated gift boxes for select occasions.

To know more about available options, pricing, or to add gift wrapping to your order, please reach out to us via the chat support on our website, or contact us at hello@sanctuaryliving.in or WhatsApp +91 9625286896.

We’ll be happy to assist.

At Sanctuary Living, most of our products are handcrafted, and we follow an exchange-first policy to ensure quality and reduce waste. We do not offer cash refunds.

Returns are accepted only in cases where the product is damaged beyond repair, incorrect, or incomplete. In such cases, customers may opt for an exchange or store credit, subject to verification.

All requests must be raised within 24–48 hours of delivery with valid proof.

Please note that international orders are not eligible for refunds, returns, or exchanges.

If you need help with an order issue, you can reach out to us via the chat support on our website, email us at hello@sanctuaryliving.in, or WhatsApp +91 9625286896 — we’ll be happy to assist.

We do not offer cash refunds.

In eligible cases, customers may opt for an exchange or store credit, subject to verification.

Please note that international orders are not eligible for refunds, returns, or exchanges.

If you need help with an order issue, you can reach out to us via the chat support on our website, email us at hello@sanctuaryliving.in, or WhatsApp +91 9625286896 — we’ll be happy to assist.

• Exchanges are accepted within 7 days of delivery
• Items must be unused, unwashed, and in original condition with tags
• Exchanges can be made for items of the same or higher value, subject to availability
• The first exchange is complimentary (we bear the shipping cost). Any additional exchanges will incur shipping charges
• If an exchange is not preferred, store credit will be issued
• Shipping charges from the original order are non-refundable
• International orders are not eligible for exchange

If you receive a damaged, incorrect, or incomplete item, please contact us within 24–48 hours of delivery.

You can reach us via:

• The chat support on our website
• Email: hello@sanctuaryliving.in
• WhatsApp: +91 9625286896
  

Please share:

• Your order number
• Clear photos or an opening video showing the issue and shipping label (AWB)
  

Once verified, we will arrange an exchange or issue store credit at no extra cost.

Please note that international orders are not eligible for refunds, returns, or exchanges.

• International orders
• Sale or discounted items (unless damaged)
• Customised or made-to-order products (unless damaged)
• Items that are used, washed, or without original tags
• Items reported after the allowed return/exchange window

We’re very particular about the materials we work with. Most of our products are made using linen and cotton, along with cotton velvet and micro-velvet for select designs.

You’ll find:

• Linen and cotton bases — printed, dyed, embroidered, or textured
• Soft cotton velvet and micro-velvet for a richer feel
• Quilts and pre-filled cushions filled with recycled, eco-friendly microfibre
  

We choose these fabrics for how they feel, age, and last, which is reflected in the quality and pricing of our products.

We photograph real products and try our best to show colours as close to real life as possible.

That said, colour can behave a little differently depending on lighting and screen settings, so slight variations are completely natural.

If you’re ever unsure, feel free to reach out — we’re always happy to help you decide.

Most of our cushions are sold as covers only, unless clearly mentioned otherwise.

We also offer a separate range of pre-filled cushions, which are indicated on the product page.

Fillers can be purchased separately if needed.

Each product comes with its own care instructions, but as a general rule, gentle care goes a long way. We usually recommend:

• Gentle cold wash or dry clean
• Mild detergent only
• No bleach or harsh chemicals
• Line dry or dry flat
• Steam or warm iron on the reverse, if needed

Since many of our products feature hand-painted designs, digital prints, embroidery, and dyeing, gentle care will help preserve colour and texture over time.

Every Sanctuary Living piece is designed with thought and intention. What sets us apart:

• All prints begin as hand-painted artworks by our founder
• A carefully curated mix of solids, textures, embroidery, and prints
• Colour stories designed to work across collections, allowing old and new pieces to layer beautifully
• Small-batch, in-house manufacturing to avoid overproduction
• Slow, deliberate launches — not trend-led or fast fashion

Our collections are designed so you can refresh your space over time without replacing everything.

All our products are designed and made in India.

We manufacture in small batches, working closely with our in-house team to make sure every detail feels just right.

Some of our products are made in limited quantities and are available only until stock lasts. In select cases, we may restock certain pieces based on demand.

If there’s an out-of-stock item you love, please feel free to reach out to us directly via:

• Chat support on our website
• Email: hello@sanctuaryliving.in
• WhatsApp: +91 9625286896
  

Our team will be happy to check availability or assist you with special or bulk requests.

Absolutely — and it’s completely complimentary.

You can share a few details about your space along with photos, and our team will suggest products that work well together. We’re happy to help you with colours, textures, and overall styling to suit your home and preferences.

If needed, we can also share real-time studio images so you can see how pieces look together before deciding.

Cushions are our favourite thing to style. Just send us:

• Photos of your sofa or bed
• The colours you like (or already have)

We’ll suggest combinations that balance prints, solids, and textures — and can even share live studio photos so you can visualise the look more clearly.

Yes, we do — whether it’s a single gift or something more curated.

We can help you:

• Choose ready gift boxes
• Curate custom gift sets based on occasion, budget, or theme
• Assist with bulk gifting
• Arrange special packaging using our gift boxes

Just reach out and tell us what you’re looking for — we’ll take it from there.

We accept a range of secure payment options to make checkout easy for you, including:

• UPI
• Credit & debit cards
• Net banking
• Cash on Delivery (COD)

All online payments are processed through trusted and secure payment gateways.

Yes, COD is available for select pin codes and is currently offered without any additional charges.

That said, we do encourage prepaid orders, especially for higher-value purchases.

Prepaid orders are more reliable and often move faster — plus, they come with a 5% prepaid discount.

Yes — your payment information is completely secure.

All online transactions on our website are processed through secure, encrypted payment gateways that follow industry-standard safety protocols. Sanctuary Living does not store or access your card or bank details at any point.

You can shop with confidence knowing your information is protected.

We’d love to explore a partnership with you.

We currently work with both offline retailers and online partners:

• For offline stores, we primarily follow an outright model, offering competitive pricing and easy restocking with defined timelines.
• For online platforms, we recommend connecting with us directly so we can understand the best way to onboard and collaborate.

You can reach out to us via:

• Chat support on our website
• Email: hello@sanctuaryliving.in
• WhatsApp: +91 9625286896
  

Our team will be happy to discuss the details.

Yes, we do accept bulk orders for gifting, projects, and special requirements.

Availability and timelines depend on the product and quantity.

If you’re planning a bulk order, please reach out to us via chat support, email at hello@sanctuaryliving.in, or WhatsApp +91 9625286896, and we’ll be happy to assist.

Yes, we do.

We work closely with stylists, interior designers, and creative professionals and offer:

• Trade discounts for direct purchases
• Product rentals for shoots, where a rental fee is charged based on the total product value
  

If any rented products convert into sales, the rental amount can be adjusted accordingly.

Logistics for rentals are handled by the stylist or client.

To discuss your project, feel free to reach out anytime via chat support, hello@sanctuaryliving.in, or WhatsApp +91 9625286896.

Yes, we’re open to custom projects and meaningful collaborations.

Since we manufacture in-house, we can explore custom colours, fabrics, or designs, depending on the requirement.

Custom projects are subject to minimum order quantities (MOQs) and production timelines, which we’ll discuss once we understand your brief.

You can connect with us anytime via chat support, hello@sanctuaryliving.in, or WhatsApp +91 9625286896.

Sanctuary Living creates thoughtfully designed home textiles inspired by nature, art, and everyday comfort.

Our aim is to help you build a home that feels calm, personal, and lived-in.

What defines us:

• Slow, intentional design — not trend-driven
• Collections that layer beautifully across seasons
• Small-batch production to avoid overproduction
• A balance of prints, textures, embroidery, and solids
  

We believe your home should evolve over time, not be replaced every season.

All our prints are designed by our founder Ramita and begin as hand-painted artworks.

From there, our design team works closely together to develop:

• Embroideries
• Colour palettes
• Fabric textures and finishes

Once the designs are finalised, we move into sampling and production, refining every detail before a piece becomes part of a collection.

We currently don’t operate our own standalone stores.

However, Sanctuary Living is available through select retail partners and curated stores across India.

If you’d like to know where to find us offline, feel free to reach out via chat support, hello@sanctuaryliving.in, or WhatsApp +91 9625286896, and we’ll be happy to assist.

We make conscious choices wherever possible.

Our products are crafted using natural fabrics like cotton and linen, and we use recycled microfibre fillings for select items such as quilts and pre-filled cushions. Many of our designs are made in small batches, helping us reduce excess production and waste.

While we’re not a fully zero-waste brand, we believe in making thoughtfully, not excessively — and continuously improving our practices along the way.

We follow a slow, intentional production process.

Our collections are produced in small batches, with careful planning to avoid overstocking. We design pieces to work across collections so customers can mix older and newer styles, rather than replacing everything each season.

By manufacturing in-house and working closely with our team, we’re able to maintain quality, minimise waste, and create products that are meant to be used and loved for a long time.