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Due to the handmade nature of our products, we have created specific product care guidelines. Following these guidelines will ensure the longevity of your chosen items.

Shipping & Delivery

Products that are Ready to Ship (marked on the product page) are dispatched within 2–3 days. 

For all other orders, we will confirm the expected dispatch timeline with you via WhatsApp or email. If you’re ordering for a specific date, please let us know and we’ll do our best to have your order dispatched in time. 

For any assistance, WhatsApp or call us at +91 96252 86896, or write to hello@sanctuaryliving.in.

If your order shows “Delivered” but you haven’t received your order, please contact us within 72 hours of the delivery date.

For complete details → Shipping Policy

Returns & Exchanges

Eligible products can be exchanged within 7 days of delivery, provided they are unused and have their original tags and labels intact.

Sale and discounted products are considered final sale. They can only be exchanged in case of receiving damaged or incorrect products.
Customised and made-to-order products can only be exchanged if they arrive damaged.

Received something damaged, incorrect or incomplete? Please reach out to us within 24–48 hours of delivery, via WhatsApp or call us at +91 96252 86896, or write to hello@sanctuaryliving.in.

Easy Exchange is available at an additional charge. For complete details on exchange eligibility, charges and the process, please refer to our Returns & Cancellation Policy.

For complete details → Returns & Cancellation Policy

DOES THIS PRODUCT COME WITH FILLERS?
Most of our cushions are sold as covers only, unless clearly mentioned otherwise. Pre-filled cushions are indicated on the product page, and fillers can be purchased separately if needed.

ARE THE COLOURS EXACTLY THE SAME AS SHOWN ONLINE?
We photograph real products and aim to represent colours as accurately as possible. However, slight variations may occur due to lighting, screen settings, and fabric texture.

If you’re unsure, feel free to reach out — we’re happy to help.

CAN I EXCHANGE THIS PRODUCT IF IT DOESN’T WORK FOR ME?
Yes. We follow an exchange-first policy. Eligible items can be exchanged or converted to store credit as per our return policy. One exchange per order is allowed for a ₹150 fee. For details, please refer to our Returns & Cancellation Policy.

DO YOU SHIP INTERNATIONALLY
Yes, we ship internationally to select destinations. Please note that international orders are final sale and are not eligible for returns or exchanges.

NEED HELP BEFORE ORDERING?
Chat with us or WhatsApp +91 9625286896 — we’re happy to help with styling, gifting, or delivery questions.

For more details, visit our FAQs page.