Genoa Handwoven Rattan Caddy-Natural

Due to the handmade nature of our products, we have created specific product care guidelines. Following these guidelines will ensure the longevity of your chosen items.

Shipping

Sanctuary Living takes special care of packaging and shipping. Apart from a unique shopping experience, we also strive to deliver products in excellent condition and in the fastest time possible. We ship all across India.

We believe that the journey is as important as the destination. We don't rush the products that you receive, so we've made it a priority to deliver you a quality product. The dispatch time for domestic orders is 10 - 14 business days.

We ship through courier companies registered with Shiprocket for orders within India and through DHL Express for international orders. 

If you need an order by a certain date, please reach out to us at hello@sanctuaryliving.in or call us at +91 9625286896 prior to ordering, to check availability.

In case you do not receive an order despite the status shown as "Delivered" on the tracking ID of the order, you can raise the concern with us within 72 hours of delivery.

For more details, please check our Shipping Policy

Returns & Cancellation

We reserve the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet our standards. Should we exercise this right, the customer will receive a full refund via the original payment method.

After you have received the product, we give you 15 days to be sure and if you’re still unhappy with your purchase, we will find a solution for you. The products can be exchanged for the same or higher value. If you choose to delay your purchase, we can issue you a credit note for the same amount, which will be valid for 6 months. Don’t worry, we will send you a reminder before the credit note expires, because we know humans forget about many things and simply need to be reminded. 

Kindly be aware, the credit note will not include the shipping costs levied at the time of purchase. 

Discounted & customized items can be returned or exchanged only in case if the product is damaged.

For more details, please check our Return Policy.

DOES THIS PRODUCT COME WITH FILLERS?
Most of our cushions are sold as covers only, unless clearly mentioned otherwise. Pre-filled cushions are indicated on the product page, and fillers can be purchased separately if needed.

ARE THE COLOURS EXACTLY THE SAME AS SHOWN ONLINE?
We photograph real products and aim to represent colours as accurately as possible. However, slight variations may occur due to lighting, screen settings, and fabric texture.

If you’re unsure, feel free to reach out — we’re happy to help.

CAN I EXCHANGE THIS PRODUCT IF IT DOESN’T WORK FOR ME?
Yes. We follow an exchange-first policy. Eligible items can be exchanged or converted to store credit as per our return policy.

DO YOU SHIP INTERNATIONALLY
Yes, we ship internationally to select destinations. Please note that international orders are final sale and are not eligible for returns or exchanges.

NEED HELP BEFORE ORDERING?
Chat with us or WhatsApp +91 9625286896 — we’re happy to help with styling, gifting, or delivery questions.

For more details, visit our FAQs page.